Account Password Change

Claim your account / Forgot your password

Enter ONE of the following:

Your student/staff number,
OR your College email address,
OR your College user name.

Your date of Birth

Format: yyyy-mm-dd

Enter your College user name

Enter your current password

Confirm your identity

Please answer the following two security questions we have on file for you:

Preparing to Send Reset Code

We are going to send a password reset code to the email address we have on file for you, which is .

If this is not your email address or you no longer have access to it, you will need to follow the manual instructions.

Provide Reset Code

We have a reset code to the following email address: . Please provide that code below:

Reset Code

Be sure to check your spam/junk mail folder.

Set your password

Show/Hide password policy

All passwords must adhere to the following requirements:

Passwords must contain a minimum of eight characters.
Passwords cannot contain all, or part, of your user name
Passwords must contain characters from three of the four following categories:
- Upper case letters (A-Z)
- Lower case letters (a-z)
- Numeric digits (0-9)
- Non-alphanumeric symbols (e.g. / & $ # %)

This is your Red River College Polytechnic user name. Please make note of it.

If you are an RRC Polytech student, your College email is .

Enter your new password

Confirm your new password

Set your security questions

These questions and answers will help secure your account. More information

What are these questions for?

These questions help keep your account secure by adding an additional authentication layer if you ever forget your password and need to reset it.

In the future, other online College resources might also require the answer to your security questions in order to provide enhanced security and prevent unauthorized account access.

What type of questions should I use?

Choose questions that are easy for you to remember but difficult for others to guess. Avoid questions that others may know about you such as your mother’s maiden name or child’s name. Some examples of effective security questions include:

What city was my grandmother born in?
What colour was my first bike?
What was my favourite toy as a child?
What is my first pet's name?

If you have tried the Claim your account / Forgot your password options and still cannot access your account, refer to the following options:

For Prospective Students

Have you recently applied to Red River College Polytechnic? Check your application status or submit additional documents at apply.rrc.ca.

For Current Students & Alumni

If you are confident that you have entered the correct information into the required fields and still cannot reset your password or retrieve your account information, you can contact the Student Service Centres for further assistance. (Please provide as much detailed information about yourself and your account as possible.)

For Staff & Faculty

If you are confident that you have entered the correct information into the required fields and still cannot reset your password or retrieve your account information, you can submit a Case Log (or have someone submit it on your behalf) to receive further assistance. (Please provide as much detailed information about yourself and your account as possible.) Please submit a Case Log only when all other methods of accessing your account have been unsuccessful.

We're sorry; a system error has occurred and we were unable to proceed.

We have no home email address on file for you and are unable to complete this process.

You have exceeded the maximum number of attempts to use the automatic service. Try again later, or follow the manual instructions.

You have successfully changed your password.

Multi-factor Authentication (MFA) is now required on all RRC Polytech Staff accounts.

If you have not already done so, please setup MFA on your account immediately. Follow these instructions: for staff.

Multi-factor Authentication (MFA) is now required on all RRC Polytech Student accounts.

If you have not already done so, please setup MFA on your account immediately. Follow these instructions: for students.

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